Refund Policy

DONATION REFUND POLICY

1. OVERVIEW

The Innovators & Entrepreneurs Foundation (IEF) is committed to ensuring transparency and fairness in handling donation refund requests. This policy outlines the circumstances under which donations may be refunded and the process for requesting refunds.

2. ELIGIBLE REFUND CIRCUMSTANCES

Refunds may be issued in the following situations:

  • Duplicate donations (when the same donation is processed more than once)
  • Technical errors during the donation process
  • Unauthorized transactions
  • Donor error in amount (e.g., incorrect number of zeroes added)

3. REFUND REQUEST TIMELINE

Refunds may be issued in the following situations:

  • Refund requests must be submitted within 30 days of the original donation date
  • Requests made after 30 days will be reviewed on a case-by-case basis
  • Year-end donation adjustments must be requested before December 31st of the donation year

4. REFUND PROCESS

To request a refund:
a) Submit your request in writing to info@ief-fie.ca including:

  • Your full name
  • Donation date
  • Donation amount
  • Reason for refund request
  • Transaction reference number (if available)

b) Processing Timeline:

  • Acknowledgment of request within 2 business days
  • Refund processing within 5-10 business days
  • Refunds will be issued using the original payment method

5. TAX RECEIPT ADJUSTMENTS

  • If a tax receipt has been issued, it will be voided or adjusted
  • A revised tax receipt will be issued if applicable
  • For partial refunds, an adjusted tax receipt will be provided

6. NON-REFUNDABLE DONATIONS

The following donations are generally non-refundable:

  • Donations older than 30 days
  • Donations already designated to specific programs
  • Donations that have already been used for program delivery

7. CONTACT INFORMATION

The following donations are generally non-refundable:
For donation refund inquiries:
Email: info@ief-fie.ca
Response time: Within 2 business days

8. POLICY UPDATES

IEF reserves the right to modify this refund policy. Any changes will be posted on our website.