{"id":12761,"date":"2025-03-17T09:46:20","date_gmt":"2025-03-17T14:46:20","guid":{"rendered":"https:\/\/ief-fie.ca\/staging\/?page_id=12761"},"modified":"2025-03-24T19:26:55","modified_gmt":"2025-03-25T00:26:55","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/ief-fie.ca\/staging\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Page Header&#8221; _builder_version=&#8221;4.16&#8243; background_image=&#8221;https:\/\/ief-fie.ca\/staging\/wp-content\/uploads\/2021\/04\/Front-Page_Colour-left-2021.png&#8221; custom_margin=&#8221;||33px|||&#8221; custom_padding=&#8221;67px|0px|0px|0px|false|false&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;4%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;|||&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;3%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;Montserrat|700||on|||||dotted&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;60px&#8221; header_line_height=&#8221;1.3em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;||-1px|||&#8221; animation_style=&#8221;fade&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Refund Policy<\/h1>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;120px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;30%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Text and Image&#8221; module_id=&#8221;about&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;rgba(0,0,0,0)&#8221; custom_padding=&#8221;50px|0px|150px|0px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.8em&#8221; ul_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_font_size=&#8221;2em&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_line_height=&#8221;2em&#8221; custom_padding=&#8221;0px||||false|false&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><b>DONATION REFUND POLICY<\/b><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.8em&#8221; ul_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#A7062E&#8221; header_3_line_height=&#8221;2em&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>1. OVERVIEW<\/h3>\n<p>The Innovators &#038; Entrepreneurs Foundation (IEF) is committed to ensuring transparency and fairness in handling donation refund requests. This policy outlines the circumstances under which donations may be refunded and the process for requesting refunds.[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.8em&#8221; ul_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#A7062E&#8221; header_3_line_height=&#8221;2em&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>2. ELIGIBLE REFUND CIRCUMSTANCES<\/h3>\n<p>Refunds may be issued in the following situations:<\/p>\n<ul>\n<li>Duplicate donations (when the same donation is processed more than once)<\/li>\n<li>Technical errors during the donation process<\/li>\n<li>Unauthorized transactions<\/li>\n<li>Donor error in amount (e.g., incorrect number of zeroes added)<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.8em&#8221; ul_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#A7062E&#8221; header_3_line_height=&#8221;2em&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>3. REFUND REQUEST TIMELINE<\/h3>\n<p>Refunds may be issued in the following situations:<\/p>\n<ul>\n<li>Refund requests must be submitted within 30 days of the original donation date<\/li>\n<li>Requests made after 30 days will be reviewed on a case-by-case basis<\/li>\n<li>Year-end donation adjustments must be requested before December 31st of the donation year<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.8em&#8221; ul_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#A7062E&#8221; header_3_line_height=&#8221;2em&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>4. REFUND PROCESS<\/h3>\n<p>To request a refund:<br \/>a) Submit your request in writing to info@ief-fie.ca including:<\/p>\n<ul>\n<li>Your full name<\/li>\n<li>Donation date<\/li>\n<li>Donation amount<\/li>\n<li>Reason for refund request<\/li>\n<li>Transaction reference number (if available)<\/li>\n<\/ul>\n<p>b) Processing Timeline:<\/p>\n<ul>\n<li>Acknowledgment of request within 2 business days<\/li>\n<li>Refund processing within 5-10 business days<\/li>\n<li>Refunds will be issued using the original payment method<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.8em&#8221; ul_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#A7062E&#8221; header_3_line_height=&#8221;2em&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>5. TAX RECEIPT ADJUSTMENTS<\/h3>\n<ul>\n<li>If a tax receipt has been issued, it will be voided or adjusted<\/li>\n<li>A revised tax receipt will be issued if applicable<\/li>\n<li>For partial refunds, an adjusted tax receipt will be provided<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.8em&#8221; ul_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#A7062E&#8221; header_3_line_height=&#8221;2em&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>6. NON-REFUNDABLE DONATIONS<\/h3>\n<p>The following donations are generally non-refundable:<\/p>\n<ul>\n<li>Donations older than 30 days<\/li>\n<li>Donations already designated to specific programs<\/li>\n<li>Donations that have already been used for program delivery<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.8em&#8221; ul_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#A7062E&#8221; header_3_line_height=&#8221;2em&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>7. CONTACT INFORMATION<\/h3>\n<p>The following donations are generally non-refundable:<br \/>For donation refund inquiries:<br \/>Email: <a href=\"mailto:info@ief-fie.ca\">info@ief-fie.ca<\/a><br \/>Response time: Within 2 business days<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.8em&#8221; ul_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#A7062E&#8221; header_3_line_height=&#8221;2em&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>8. POLICY UPDATES<\/h3>\n<p>IEF reserves the right to modify this refund policy. Any changes will be posted on our website.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund PolicyDONATION REFUND POLICY1. OVERVIEW The Innovators &#038; Entrepreneurs Foundation (IEF) is committed to ensuring transparency and fairness in handling donation refund requests. This policy outlines the circumstances under which donations may be refunded and the process for requesting refunds.2. ELIGIBLE REFUND CIRCUMSTANCES Refunds may be issued in the following situations: Duplicate donations (when the [&hellip;]<\/p>\n","protected":false},"author":863,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-12761","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - Innovators &amp; Entrepreneurs Foundation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ief-fie.ca\/staging\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - Innovators &amp; Entrepreneurs Foundation\" \/>\n<meta property=\"og:description\" content=\"Refund PolicyDONATION REFUND POLICY1. 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